What payment methods do you accept?
We accept CASH ON DELIVERY – this way you can be really sure that you pay when you receive your order.
Sometimes other payment methods can be applied but we will notify on our website. Please note that some banks may charge users foreign transaction fees when you pay by credit card.
Why was my payment declined?
There could be a few reasons. Send us a note and we’ll investigate.
Can I use a gift card and a promo code in the same order?
Yes! You can use both the gift card and promo code in one order. Just make sure to enter the gift card first, and then the promo code.
Are Taxes and Customs Duties included in the price?
Taxes and Customs Duties are not included in prices. When the package arrives in your country, the delivery company may contact you in regard to the amount of taxes/duty you should pay. For more information, you can check out our Shipping Policy page.
For US customers:
1.What is Sales & Use Tax?
Sales & Use Tax (“Sales Tax”) will be charged by applicable states of the US to customers who reside in the US and purchase from us. We are required by law to collect Sales Tax in those states. You will see the Sales Tax applied to your order once you confirm your shipping details and proceed to checkout.
2.How is Sales & Use Tax calculated?
Sales Tax is calculated on the total merchandise value net of any discount. Total taxes may also include taxes charged on the delivery and shipping fees (if taxable in your state).
Sales Tax charged on your order will be displayed at the checkout stage.
3.Will Sales & Use Tax be refundable?
In case of returns and/or refunds, the appropriate Sales Tax will also be refunded to the original method of payment.
4.Do you offer price adjustments?
Unfortunately, at this time we cannot adjust pricing after the order has been placed.
5.What currency are payments transacted in?
All orders are placed in USD. If your payment method’s original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.
I ordered something and now it’s on sale, do you offer price adjustment?
Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media !
Contact Us
Address: Tien Ba, Quynh Tho, Quynh Phu, Thai Binh 410000, Vietnam
Phone: +84-815-832-064
Email: [email protected]